Refund & Cancellation Policy

Every Auravo piece is quality-checked before dispatch. If something isn't right, you can request a return or exchange straight from My Orders and follow every step there.
Last updated: October 2026

• 💳 Prepaid orders cancelled before dispatch get a full refund to the original payment method within 5–7 working days.
• 💵 Cash on Delivery orders cancelled before dispatch are simply closed — nothing is charged.

Requests are made from your account: My Orders → select the delivered order → Return / Exchange.

Return (refund) — available for a defective or damaged product.

Exchange — available for a defective or damaged product, the wrong size, or a product that is not as described.

• 📦 The order must have status Delivered and the request must be made within 7 days of delivery.
• 📸 A clear photo of the item is required with every request, plus a short description of the issue.
• 🏷️ Items must be unused and unwashed, with original tags and packaging.
• ☝️ One return or exchange request can be active per order at a time.

• ❌ Custom-designed T-shirts (Auravo Prints) are made to order and cannot be returned or exchanged.
• ❌ Returns for change of mind are not accepted — please check size charts before ordering.

You can follow every step in My Orders and you'll get email updates along the way:

• 1️⃣ Requested — our team reviews your photo and details.
• 2️⃣ Approved or Rejected — if rejected, we'll tell you why.
• 3️⃣ Pickup Scheduled → Picked Up — our courier partner collects the item from your address.
• 4️⃣ Received — we inspect the item.
• 5️⃣ Refund Initiated (return) or Replacement Shipped → Delivered (exchange).

Once your returned item is received and passes inspection, your refund is initiated and the status changes to Refund Initiated.

• 💳 Prepaid orders (UPI, card, netbanking, wallet via Razorpay) — refunded to the original payment method.
• 💵 Cash on Delivery orders — refunded to your bank account or UPI ID, which we'll ask you to share.
• 🎟️ If a coupon was used, the refund is the amount actually paid for the item after the discount.

If you receive a damaged, incorrect or incomplete parcel, raise a request from My Orders within 7 days of delivery with a photo of the issue.

If a parcel comes back to us for any of the following reasons, it can be re-shipped after the re-shipping fee is paid:

Email hello@wearauravo.com or DM us on Instagram @wearauravo. Please include your Order ID (it starts with ORD-) so we can help faster.