GET FREE SHIPPING ON ALL ORDERS ABOVE ₹999
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Shipping Policy

How we process, ship and deliver your Auravo order — and how you can track it every step of the way.

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Order Processing & Delivery Time

We currently ship to addresses across India (valid 6-digit PIN code required). Every order is packed with care and handed to our courier partner through Shiprocket.

24–48h Order Processing Time
7–12 Working Days Delivery
⚠️ Delivery timelines may vary with your location, courier operations, holidays and weather. We appreciate your patience — quality takes time.
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Shipping Charges

FREE On Orders ₹999 & Above
₹79 Flat Fee Below ₹999

The ₹999 limit is checked on your order subtotal. The exact shipping charge is always shown in your cart summary before you pay.

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Payment Options

📱 To keep deliveries reliable, we verify your mobile number by OTP at checkout. Please use a number the courier can reach you on.
💡 Please be available to accept COD parcels. Refused COD parcels count as a customer-side return and the re-shipping fee below applies.
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Order Tracking

You'll receive an order confirmation email, and email updates as your order moves along. You can track it any time:

📲 Need help with a shipment? Email hello@wearauravo.com or DM us on Instagram @wearauravo.
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Undelivered or Returned Parcels

If a parcel comes back to us because of an incorrect or incomplete address, refusal at delivery, or the customer being unavailable, it can be re-shipped once the re-shipping fee is paid.

₹70 Re-Shipping Fee (Per Parcel)
🕐 If a shipment is delayed or lost in transit, you'll see it in My Orders and our team will follow up with the courier for you.
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Returns, Exchanges & Cancellations

Full details are in our Refund & Cancellation Policy.

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Parcel Opening Video — Mandatory for Claims

An unboxing video is mandatory for any damaged, missing or wrong item claim.

🎬 The video must be clear, continuous, and start before the sealed parcel is opened.
⚠️ Claims without a proper unboxing video may not be accepted.

Thank You for Being Part of Auravo 🖤

We truly appreciate your support and trust in Auravo.
Every order represents a part of our growing journey, and we are committed to delivering not just products — but an experience.

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